Our Live Arrival Guarantee
An excerpt from our terms:
LIVE ARRIVAL GUARANTEE
All animals offered for sale come with a 100% LIVE ARRIVAL GUARANTEE (LAG). This means that when you place an order for overnight shipping, they are guaranteed to arrive ALIVE. This is GUARANTEED, without exceptions*. This means we will honor your purchase even in the event of:
- Carrier delay - LAG COVERED
- Carrier damage to package - LAG COVERED
- Carrier fault – lost or missing packages - LAG COVERED
In the unfortunate event of any Dead on Arrival (DOA), to make a claim:
- Please contact us by email/text - this should be done within a reasonable amount of time (same day).
- Please provide photos as evidence of DOA.
- We may request the specimens be returned at the expense of buyer.
In the event compensation for LAG is appropriate, the buyer has a few options:
- Return of cost of spider(s)
- Store credit for amount of spider(s)
- Replacement of identical spider(s)
We will honor your LAG with FREE SHIPPING. The risk of shipping and LAG is 100% on us! If there is any issue with your shipment - WE WILL COVER!
*Orders cannot be delivered to gated communities - please be prepared to pick up your order from a FedEx center if you live within a gated community
*Delivery cannot be adjusted/updated by the recipient - this often causes a delay and goes against the original shipping plan for which we offer LAG
*Free shipping of replacement DOA does not apply to freebie items. Only paid items. We are happy to replace freebie items on future orders.
