Purchase through the Spider Shoppe is contingent upon agreement with the following terms:
Our goal is to offer convenient and reliable retail distribution of healthy spiders. Like Rick Ross, we aim to “keep ‘em coming back”. So please - if you are ever dissatisfied give us a chance to make it right!
LIVE ARRIVAL GUARANTEE
All spiders offered for sale come with a LIVE ARRIVAL GUARANTEE. This means that when you place an order for overnight shipping, they are guaranteed to arrive ALIVE. However, there are some rare exceptions:
- Carrier delay
- Carrier damage to package
- Delay in notification – please email us within 2 hours of delivery to make LAG claim (deliver to hub if you are not home)
- Lack of evidence – please present evidence of DOA ‘dead on arrival’ including pictures, video, including packing materials, via email on Contact Us page
- Carrier fault – lost or missing packages
In the event compensation for LAG is appropriate, the buyer has a few options:
- Return of cost of spider(s)
- Store credit for amount of spider(s)
- Replacement of identical spider(s)
Unfortunately, as is standard practice, we do not cover shipping expenses for replacements. Thankfully, DOAs rarely occur!
Please pay for shipping when you check out. We offer flat rates, depending on your location within the USA. We ONLY ship to continental USA. If shipping is not covered during checkout, a refund on your order will be issued.
Orders must meet the minimum $50 to be eligible for shipping. Orders not meeting the minimum will be charged a $10 box fee.
We prefer to ship on Mondays and Tuesdays, but will also ship on Wednesday or Thursday with buyer consent. Shipping earlier in the week is commonplace and helps assure that packages, if delayed, do not spend the weekend in a Fedex hub. Orders may be requested to be shipped on a specific day, let us know your preference!
Packages are generally sent without requiring a signature. This can be changed per request.
If you are able, we offer local pick-up in Tacoma, WA. Please select local pick-up at check out and get with us about picking up your order. Please plan to pick up your order within 7 days – and contact us about when. This includes weekday evenings and/or weekends.
We would not be here today if it were not for the awesome local PNW community! You know who you are!
If necessary, you may cancel your order as late as Sunday eve, before shipping on Monday. Canceling orders creates extra labor on our end, and it reduces available stock for others that may be interested, so please be sure you are committed when purchasing. We will require a 10% restock fee on cancellations after 24 hours.
Spider Shoppe assumes no liability for damages, or the harm that might result from possession of these wild animals. Please do your research before making any purchases and be prepared for the risks and care associated with the various specimens offered.
LAST UPDATED: 5/15/21